![]() ![]() only alpha senders, or international numerics), so senders who do not comply with local regulations may be overwritten, either by the operator or by tyntec, to ensure the message is delivered. In some other destinations, only certain senders are allowed (i.e. ![]() Some markets, such as North America or Brazil, the Sender ID cannot be changed. With tyntec, you can freely define the Sender ID as alphanumeric, numeric or shortcode by default, but there are local restrictions. If your phone number is included in the message or if the recipients have saved your contact information, recipients would be able to respond, but this would be a separate communications thread. Since alphanumeric Sender IDs are deployed via one-way SMS, recipients cannot respond to these messages. There is no official minimum number of characters that you should use, but most phones cannot display one- or two-character originators therefore, tyntec recommends using between three and 11 characters. This is a limit that’s inherent to SMS as a format tyntec cannot change this standard, unfortunately. If you’d like to enter your company name, for example, the originator ID can be up to 11 characters. The amount of characters available to use as the Sender ID depends on whether it’s a name or a phone number. This flexibility has become an important feature for enterprises as it enables them to set their brand name as the Sender ID. #CHANGE SMS SENDER ID PLUS#But over an API for business SMS, the originator provides an alphanumeric variable that can be set to any 15 digits or 11 characters in the range a-z or A-Z, plus 0-9. Note: No fees or charges are applicable until after your application has been approved by our providers.When someone sends you an SMS, the originator is set to that person’s phone number. A member of the helpdesk will guide you through any additional paperwork required during the setup process. #CHANGE SMS SENDER ID REGISTRATION#Depending on your country, a copy of a business registration certificate is usually sufficient. Proof of ownership of the trademark or text you wish to use as your SMS text. A letter confirming "ServiceM8" is authorized to send SMS messages on your behalf, on company letterhead.Ģ. What's involved in the setup process of Branded SMS?Īs part of the setup process you will be required to submit the following documents, which we will forward to our SMS providers:ġ. When deciding on your SMS "from" text, it may contain a-z, A-Z and 0-9 (no symbols or spaces are supported), and can be up to a maximum of 11 characters long. Please submit a support ticket to find out Branded SMS pricing in your country.ĭue to carrier restrictions, Branded SMS is not available in all countries.Īll other countries: Please send an inquiry to your SMS Sender ID text or "from" text If your account is on ServiceM8's former per-job pricing plan, Branded SMS is available to activate on application to at additional cost including an account setup fee and a varied per-SMS message rate. ![]() The activation wizard requires submission of the authorization documents detailed below. To activate, in your Online Dashboard login, go to Settings > ServiceM8 Add-ons > Branded SMS. #CHANGE SMS SENDER ID UPGRADE#If you are on a lower plan, you will need to upgrade to the Premium Plus plan to enable this feature. Lite, Starter, Growing), Branded SMS is only available on the Premium Plus plan. If you are on a capped monthly plan (e.g. Yes you can, we offer a premium SMS service called Branded SMS, in which messages sent to customers from ServiceM8 will come from your business name instead of ServiceM8. ![]()
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